FAQ

If you still can't find what you're looking for, please send an email and I'll get back to you as soon as possible.

โžค Who is the teacher?

Learn more about me and my teaching experience here.

โžค What is the Rescheduling Policy?

Rescheduling must be done 24 hours before the lesson time, since I can't fill the hour at late notice. Lessons can not be cancelled.

โžค How do I reschedule a lesson?

You can reschedule through the reschedule button in the booking confirmation email that you will receive right after booking. If there is a problem, please make sure to give me a 24-hour notice by sending me an email/text before the lesson starts, so I can help you to reschedule. My Email: jiayun@jiayunmandarin.com

โžค How long in advance can I schedule?

Lessons can be scheduled up to 12 hours in advance.

โžค Payment Options

The scheduling platform will connect you to Paypal at checkout. In addition, payments via Transferwise(WISE) and Bank Transfer are also accepted.

My preferred payment method would be through WISE or Bank Transfer, since I wouldn't need to pay around 5% fee to Paypal. Contact me for more information.

โžค Available Discounts

Lesson price on this website is lower than the lessons I offer on the other platform, where I need to pay a 15% fee.

In addition, lesson packages are available with up to 10% off.

โžค Lesson Plan & Materials

In the lessons, what we can work on is different for each student, based on your level, preference and goals. Weโ€™ll work out the plan for you during the first lesson.

Materials that my students often find helpful, to name a few: simply conversation practice, storybooks such as graded reader, Integrated Chinese, HSK 4 textbook, Youtube videos, Chinese discussion platforms , etc..

There are multiple tools that I can share with you as well, to help you learn Chinese efficiently. You can find some of them on this website as well.

โžค Which lesson should I book?

Trial lesson

For new students who have never had a lesson with me. Through this lesson you will learn about how we can work together to help you with your Mandarin in the future.


Structured Conversational lesson

For students who are looking to steadily improve their speaking, increase their vocabulary and grammar with a structured and/or customized course plan.


Informal lesson (Free talk)

For intermediate / advanced level students who are looking to have free talks, without working on specific materials.

โžค How to view and manage my lessons after scheduling?

In your booking confirmation email, you'll be able to see your lesson time, along with a reschedule button which you can click on to reschedule your lessons. You will also receive lesson reminder emails and texts 30 hours and 2 hours each before your lesson.

You can also create an account on the site to log in to view and manage all your lessons and packages. The option to create an account only shows up right after you schedule a lesson, at the confirmation page.

โžค How do the packages work?

All lesson packages are valid for 6 months, except for Intensive course package which is valid for 40 days. All lessons must be used within the time frame.

After you purchase a package, you will receive a confirmation email which contains a redeem code along with booking instructions. You will be able to schedule all your lessons using the code.

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